One Stop Computer Shop
- Warranty Information
our pricing as low as possible, please adhere to
the following policies:
product where the factory packaging seal has
been broken is subject to a 15% open box fee.
must be made within 14 days of the original
all original packing materials, manuals and
accessories to avoid additional fees.
Software purchases are not returnable unless
defective. Software will be replaced with the
exact same title, no exceptions.
close out, clearance or used product sales are
final, no returns or refunds. The warranty
listed below does still applies.
Deposits for the purchase of computer systems or
special order items are non-refundable.
returns accepted will be for STORE CREDIT ONLY.
We do not offer cash refunds.
Computer System Warranty
computer systems carry a 1-year parts and labor
warranty. The warranty guarantees the computer
system will be free of manufacturing defects. If
a part within the system fails, we will replace
it with the same part or a comparable part if an
exact replacement is not available. Software is
guaranteed to work in factory configuration
only. If there is a software problem, your
computer system may be restored to the original
factory configuration. One Stop Computer Shop is
not responsible for any data storage, retrieval
New Component Warranty
components, unless otherwise indicated, carry a
6-month exchange warranty from the date of
purchase. The warranty provides that the
components will be free of manufacturing
defects. If a component fails, we will replace
it with the same component or a comparable
substitute if an exact replacement is not
available. CPU’s and hard drives carry a 20-day
exchange warranty from date of purchase. CPU's
and hard drives are not returnable once opened
unless for warranty issues.
Closeout, Clearance or Used / Refurb Product
closeout, clearance or used products carry a
91-day operational warranty. If a product fails,
we will replace with an identical product or
give store credit for the purchase amount at our
option. No cash refunds will be given.
products sold by One Stop Computer Shop are
intended for professional installation. Product
warranties do not provide labor to install any
component or software that was not originally
installed by One Stop Computer Shop. Product
warranties do not provide labor necessary to
diagnose/repair a component or computer system
that was not originally installed/built by One
Stop Computer Shop. Such labor, if provided by
One Stop Computer Shop, will be billable at our
standard labor rate. Component warranties do not
include a warranty of compatibility. Product
warranty replacements do not extend the term of
the original product warranty.
warranty does not apply if:
product is damaged by accident, improper use, or
damaged by negligence of customers.
Attempts have been made to repair or alter the
product by anyone other than those appointed by
One Stop Computer Shop.
serial number or ID labels are removed or
circumstances shall One Stop Computer Shop be
liable for any loss or damage, direct,
consequential, or incidental arising out of the
inability to utilize the product. One Stop
Computer Shop makes no warranty other than the
ones set forth herein. Such warranty is in lieu
of all other warranties, expressed or implied,
including any warranty of merchantability or
fitness for a particular purpose, and such
constitutes the only warranty made with respect
to the goods.
you have any questions or need clarification on
the above policies,
please call Dave at